1. Where We Ship
We currently ship orders within Slovenia and selected EU countries. If your country is not available at checkout, please contact us for options.
2. Processing Time
All orders are processed within 1–2 business days after receiving payment confirmation. Orders placed during weekends or holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery times (after processing):
• Slovenia: 1–3 business days
• EU countries: 3–8 business days
Please note that delivery times may vary depending on your location and external factors such as weather, holidays, or customs delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method. Occasionally, we may offer free shipping promotions — these will be clearly advertised on our website.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor delivery progress.
6. Delivery Partners
We work with trusted delivery services to ensure safe and reliable shipping. Our partners may vary depending on your location.
7. Incomplete or Wrong Address
Please double-check your delivery address before submitting your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
8. Damaged Packages
If your package arrives damaged, please contact us immediately and provide photos. We will work with the delivery partner to resolve the issue and offer a suitable solution.
9. Questions About Delivery
If you have any questions regarding shipping or delivery, contact us at omara@elporo.si or by phone at +386 (0)51 255 044.
Last updated: June 21, 2025
